Please read these Terms and Conditions carefully, as they form a legally binding agreement between you and RTO Resources Australia.

By accessing this website, making an enquiry, purchasing products or services, or otherwise engaging with us, you agree to be bound by these Terms and Conditions.

1. General

1.1. These Terms and Conditions govern your use of the RTO Resources Australia website and the purchase of any products or services from us.

1.2. By using our website or purchasing from us, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1.3. If you do not agree to these Terms and Conditions, you must not use our website or purchase our products or services.

1.4. We may update these Terms and Conditions from time to time. The updated version will apply from the date it is published on our website.

2. Definitions

In these Terms and Conditions:

• we, us, our means RTO Resources Australia
• you, your, customer, purchaser means the person, business, RTO, or entity using our website or purchasing our products or services
• products means any digital resources, assessment tools, learner resources, RPL kits, LLND kits, policies, templates, training materials, or related items supplied by us
• services means any support, contextualisation, modification, consultation, compliance assistance, or other services supplied by us
• website means the website operated by RTO Resources Australia

3. Use of Website

3.1. You agree to use this website only for lawful purposes.

3.2. You must not use this website in any way that may damage, disable, overburden, or impair the website or interfere with another person’s use of the website.

3.3. You must not attempt to gain unauthorised access to any part of the website, our systems, or our data.

3.4. We may suspend, restrict, or terminate access to the website at any time without notice if we reasonably believe misuse has occurred.

4. Products and Services

4.1. We supply RTO-related digital resources and associated services for business and professional use.

4.2. All product descriptions, inclusions, specifications, and service details on the website are provided in good faith. However, we reserve the right to amend, update, discontinue, or replace products and services at any time.

4.3. We make reasonable efforts to ensure that product descriptions are accurate, but we do not guarantee that every description, image, sample, or detail on the website will always be complete, current, or error-free.

4.4. Where a service is governed by a separate agreement, licence, proposal, or scope of work, that separate document will also apply.

5. Orders

5.1. By placing an order, you are making an offer to purchase a product or service subject to these Terms and Conditions.

5.2. We reserve the right to accept or reject any order at our discretion.

5.3. An order is not confirmed until payment has been received in full, unless otherwise agreed in writing.

5.4. You are responsible for ensuring that all information you provide to us, including contact details, billing details, and product selections, is accurate and complete.

5.5. If you place an order for the wrong product, any correction, exchange, or credit will be at our sole discretion.

6. Pricing and Payment

6.1. All prices displayed on the website are in Australian Dollars (AUD), unless otherwise stated.

6.2. Prices may be changed at any time without notice.

6.3. We reserve the right to correct pricing errors, product listing errors, or technical errors at any time, including after an order has been submitted.

6.4. Payment must be made using the payment methods approved by us at the time of purchase.

6.5. Where applicable, taxes, charges, or transaction fees may be added at checkout or invoicing stage.

7. Delivery

7.1. Most products are delivered electronically via email, download link, shared drive link, or other digital method.

7.2. We will make reasonable efforts to deliver products within the estimated timeframe. The reference site indicates a typical electronic delivery window of 2 to 4 business days, though exact timing may depend on the order and workflow.

7.3. Delivery timeframes are estimates only and are not guaranteed unless expressly agreed in writing.

7.4. We are not liable for delays caused by incorrect contact details, spam filtering, third-party systems, internet issues, customer unavailability, or events beyond our control.

7.5. You must notify us promptly if you do not receive your order within the expected timeframe.

8. Intellectual Property

8.1. All content, products, resources, materials, documents, designs, branding, text, graphics, templates, and website content supplied by RTO Resources Australia remain our property or the property of our licensors unless otherwise stated.

8.2. Purchase of a product does not transfer ownership of intellectual property rights.

8.3. You may use purchased products for your internal business or RTO operations, subject to any separate licence terms that apply.

8.4. You must not copy, reproduce, resell, distribute, publish, sublicense, share, or exploit our products or website content except as permitted by law or by an applicable written licence.

8.5. Any unauthorised use of our intellectual property may result in suspension of access, termination of supply, and legal action.

9. Customer Responsibilities

9.1. You are responsible for reviewing product details before purchase and ensuring the product meets your needs.

9.2. You are responsible for ensuring that you have the software, systems, and technical capability required to access and use digital products.

9.3. You are responsible for reviewing and contextualising any purchased resources for your own operational, compliance, learner, qualification, or delivery requirements where applicable.

9.4. You remain responsible for how resources are implemented, modified, contextualised, or used within your organisation.

10. Returns and Refunds

10.1. Due to the nature of digital products, refunds are generally not available for change of mind once products have been delivered or access has been provided.

10.2. Refunds may be considered where:

• the wrong product was supplied
• a duplicate payment was made
• a product was not delivered due to an issue on our side
• the supplied product is materially different from its description

10.3. Any refund request must be made within a reasonable time and include sufficient details for us to assess the claim.

10.4. Additional terms relating to refunds, returns, replacements, or updates may be set out in our separate Return & Refund Policy.

11. Superseded or Updated Resources

11.1. From time to time, training products, qualifications, units, or compliance requirements may change.

11.2. Where a purchased resource is later superseded, any replacement, update, discount, or repurchase option will be determined in accordance with our applicable policy, product terms, or offer in place at the time.

11.3. The reference policy for the comparable site states that equivalent superseded resources may receive free updates according to schedule, while non-equivalent resources may require repurchase with an existing-customer discount.

11.4. Unless expressly stated, we do not guarantee lifetime free updates on all products.

12. Customised Work and Services

12.1. Any customised, contextualised, edited, branded, or specially developed work prepared specifically for you is non-refundable once work has commenced, unless otherwise agreed in writing.

12.2. Turnaround times for customised work are estimates only.

12.3. You are responsible for providing all required information, documents, and instructions needed for us to perform the service.

13. Limitation of Liability

13.1. To the maximum extent permitted by law, we exclude all warranties, representations, and guarantees not expressly stated in these Terms and Conditions.

13.2. To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, including loss of revenue, loss of business opportunity, loss of profit, loss of data, or compliance issues arising from the use of our products or services.

13.3. Our total liability for any claim relating to a product or service is limited, at our option, to:

• replacement of the product or re-supply of the service
• repair or correction of the issue
• refund of the amount paid for the relevant product or service

13.4. Nothing in these Terms and Conditions excludes any rights or remedies that cannot be excluded under Australian Consumer Law.

14. Australian Consumer Law

14.1. Our goods and services may come with guarantees that cannot be excluded under the Australian Consumer Law.

14.2. Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer rights or remedies that you may have under applicable law.

14.3. Where you are entitled to a remedy under Australian Consumer Law, our policies will be interpreted subject to those rights.

15. Third-Party Links and Services

15.1. Our website may contain links to third-party websites, services, software platforms, or payment providers.

15.2. We are not responsible for the content, accuracy, availability, or privacy practices of third-party websites or systems.

15.3. Your use of third-party websites or services is at your own risk and subject to their terms and conditions.

16. Privacy

16.1. We may collect, use, and store your personal information in accordance with our Privacy Policy.

16.2. By using our website or purchasing our products or services, you consent to the handling of your personal information as described in our Privacy Policy.

17. Termination

17.1. We may suspend or terminate your access to our website, products, or services if:

• you breach these Terms and Conditions
• you misuse our products or intellectual property
• you fail to make payment
• we reasonably believe continued supply may cause legal, operational, or reputational risk

17.2. Termination does not affect any accrued rights, obligations, or remedies.

18. Governing Law

18.1. These Terms and Conditions are governed by the laws of Australia and, where applicable, the laws of the State or Territory in which our business is based.

18.2. Any disputes arising from or in connection with these Terms and Conditions will be subject to the jurisdiction of the relevant Australian courts.

19. Contact Us

If you have any questions about these Terms and Conditions, please contact:

RTO Resources Australia