RTO Resources Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or purchasing our products and services, you agree to the terms of this Privacy Policy.

1. We respect your privacy

1.1. RTO Resources Australia respects your right to privacy and is committed to safeguarding the privacy of our customers, website visitors, and business contacts.

1.2. This Privacy Policy explains how we collect, hold, use, and disclose your personal information.

1.3. “Personal information” means information or an opinion that identifies you, or could reasonably identify you.

2. Collection of personal information

2.1. We may collect personal information that you provide to us directly through our website, by email, by phone, through online forms, or when you otherwise communicate with us.

2.2. The personal information we may collect includes:

• your name
• email address
• phone number
• business name or RTO name
• billing address
• payment and transaction details
• enquiry details
• any other information you provide to us

2.3. We may also collect information when you:

• request a quote or sample
• place an order
• subscribe to updates or marketing communications
• complete a contact form
• provide feedback or lodge a complaint
• interact with our support team

3. How we collect your personal information

3.1. We collect personal information in a variety of ways, including:

• when you visit our website
• when you submit an enquiry form
• when you contact us by phone or email
• when you purchase products or services
• when you download materials or request information
• when you respond to promotions, surveys, or marketing campaigns

3.2. We may also receive personal information from third parties where permitted by law, including payment processors, marketing platforms, referral partners, or service providers.

4. Use of your personal information

4.1. We may use your personal information to:

• provide products and services to you
• process payments and orders
• communicate with you about your enquiries or purchases
• provide updates, notices, and support
• improve our website, services, and customer experience
• send marketing communications about products, services, offers, or updates that may be relevant to you
• maintain internal business records
• comply with legal and regulatory obligations

4.2. We may also use your information to better understand your needs and improve the quality of our services and website content.

4.3. We may contact you by email, phone, SMS, or other appropriate means.

5. Disclosure of your personal information

5.1. We may disclose your personal information to our employees, contractors, advisers, service providers, or related business partners where reasonably necessary to provide our products or services.

5.2. This may include disclosure to:

• payment gateway providers
• website hosting providers
• IT support providers
• marketing and CRM platforms
• accountants, legal advisers, and professional consultants
• contractors involved in service delivery or customer support

5.3. We may also disclose your personal information where required or authorised by law, including where disclosure is necessary to comply with legal obligations, regulatory requests, court orders, or law enforcement requirements.

5.4. In some circumstances, your personal information may be stored or processed by third-party providers located outside Australia. Where this occurs, we will take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.

5.5. If our business is restructured, sold, merged, or transferred, personal information may be disclosed to relevant parties involved in that transaction, subject to confidentiality and legal requirements.

6. Security of your personal information

6.1. We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

6.2. These steps may include physical, electronic, and managerial procedures such as secure systems, controlled access, and staff awareness of privacy obligations.

6.3. While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

7. Access to and correction of your personal information

7.1. You may request access to the personal information we hold about you, subject to any exceptions permitted by law.

7.2. If you believe that any personal information we hold about you is inaccurate, incomplete, out of date, irrelevant, or misleading, you may request that we correct it.

7.3. To request access or correction, please contact us using the details provided below.

7.4. We may require verification of your identity before providing access or making corrections.

8. Complaints about privacy

8.1. If you have a complaint about how we have handled your personal information, please contact us in writing using the contact details below.

8.2. We take privacy complaints seriously and will respond within a reasonable timeframe.

8.3. If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Changes to this Privacy Policy

9.1. We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

9.2. Any updated version will be published on our website and will take effect from the date of publication.

9.3. We encourage you to review this page periodically to stay informed about how we handle personal information.

10. Website usage

10.1 When you visit our website

When you visit our website, we may collect certain non-identifiable information such as:

• your browser type
• operating system
• device information
• referring website
• pages viewed
• date and time of visit
• IP address

This information is generally used in an aggregated form to analyse website traffic, improve website performance, and enhance user experience.

10.2 Cookies

We may use cookies and similar technologies on our website to improve functionality, analyse traffic, and enhance your browsing experience.

Cookies may be used to:

• remember your preferences
• improve website performance
• understand user behaviour
• support advertising or remarketing activities through third-party platforms

Most web browsers accept cookies automatically, but you can usually modify your browser settings to reject cookies if you prefer. Please note that doing so may affect website functionality.

10.3 Third-party websites

Our website may contain links to third-party websites for your convenience. We do not control those external websites and are not responsible for their privacy practices, content, or policies.

We encourage you to review the privacy policies of any third-party websites you visit.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to request access to your personal information or lodge a privacy complaint, please contact us:

RTO Resources Australia